Customer Success Associate

TL;DR

Customer Success Associate (SaaS): Managing the customer lifecycle and ensuring client satisfaction with an accent on onboarding, troubleshooting, and proactive engagement. Focus on monitoring performance data, facilitating renewals and upselling, and improving products based on client feedback.

Location: Hybrid (8 days/month), must be based in Clayton, MO, USA

Salary: $34,300 - $57,400 USD

Company

hirify.global is a global provider of professional information, software solutions, and services for clinicians, accountants, and other professionals.

What you will do

• Proactively support the onboarding process for new customers.
• Resolve a broad range of customer inquiries and technical issues.
• Manage customer renewals and identify upselling opportunities.
• Analyze customer engagement data to monitor performance and satisfaction.
• Provide training and guidance to ensure customers maximize product value.
• Collaborate with internal teams to implement product improvements based on customer feedback.

Requirements

• Strong verbal and written communication skills.
• Ability to solve a wide range of customer problems and troubleshoot issues.
• Proficiency in using CRM tools for streamlined customer management.
• Basic analytical skills to track and interpret customer data.
• Must be able to appear onsite at a hirify.global office as part of the recruitment process.

Culture & Benefits

• Comprehensive Medical, Dental, and Vision plans.
• Financial security through 401(k), FSA, and HSA options.
• Work-life balance with vacation, sick time, and paid parental leave.
• Professional growth support via Tuition Assistance Plan.
• Commuter benefits for office attendance.

Hiring process

• Interviews are conducted without the assistance of AI tools or virtual backgrounds to ensure authenticity.
• Process includes mandatory in-person interview stages.