Customer Success Manager II

TL;DR

Customer Success Manager II (SaaS): Guide high-value customers to successfully launch, adopt, and retain the HighLevel platform with an accent on relationship building, onboarding, and driving business value. Focus on conducting check-ins, business reviews, account audits, troubleshooting issues, and collaborating cross-functionally to ensure retention and growth.

Location: Remote (United States)

Salary: $58,000 - $77,500 annually

Company

HighLevel is an AI-powered all-in-one white-label sales and marketing platform empowering over 1 million agencies and businesses worldwide.

What you will do

• Conduct regular check-ins, quarterly business reviews, and account audits for high-value customers to drive satisfaction and retention.
• Build and manage relationships with high-ticket customers, set expectations, address challenges, and deliver tailored solutions.
• Lead client implementations, ensuring seamless onboarding and integration for growth-potential accounts.
• Communicate best practices, product insights, and strategic updates to clients and internal teams.
• Act as liaison for customer feedback, translating needs into actionable solutions and collaborating cross-functionally.
• Configure, test, and validate accounts; identify opportunities to boost adoption and value through training and support.

Requirements

• Bachelor’s Degree or equivalent SaaS experience strongly preferred
• At least 3+ years in customer-facing or implementation role, preferably in SaaS
• Prior experience with HighLevel or similar vertical solutions preferred
• Proficiency in MS Office, Google Suite, Zoom, Slack
• Excellent time management, organizational, interpersonal communication, critical thinking, and problem-solving skills
• Self-motivated, proactive, team-oriented with ability to multitask in fast-paced environment
• Be on camera for all customer, peer, and manager interactions

Culture & Benefits

• Global, remote-first environment with over 1,500 team members across 15+ countries
• Culture rooted in creativity, collaboration, innovation, and putting people first
• Equal Opportunity Employer with focus on compliance and fair hiring practices