Product Support Specialist

TL;DR

Product Support Specialist (AI/SaaS): Collaborate with customers from enterprises to startups to provide hands-on support and maximize product value with an accent on technical problem-solving and feedback analysis. Focus on gathering user insights, creating guides and documentation, and bridging customer needs with product teams.

Location: Hybrid in San Francisco

Salary: $80K – $100K • Offers Equity

Company

hirify.global helps organizations implement growth ideas using unique data, signals, and AI research for go-to-market strategies. Backed by Sequoia, CapitalG, and First Round, with $100M+ revenue and $5B valuation.

What you will do

• Interact with diverse customers including enterprises, startups, and SMBs to provide hands-on support and help maximize product usage.
• Gather and analyze customer feedback to identify issues and drive product improvements.
• Create guides, FAQs, and best practice documentation based on user needs.
• Collaborate with product, engineering, and data teams to deliver exceptional customer experiences.

Requirements

• Technical background to understand and solve product issues, including coding solutions when needed.
• Proven customer-focused experience delivering exceptional service.
• Excellent communication skills for articulating ideas, benefits, and feedback to varied audiences.
• Ability to thrive in a dynamic, fast-paced early-stage environment.
• Proactive in using insights from feedback to suggest product enhancements.

Culture & Benefits

• Unique culture blending work with personal passions like DJing, activism, and more.
• Access to world-class coaches for creativity and management.
• Guided by operating principles like negative maintenance and non-attached action.
• Strong community with 11,000+ customers, partners, and Slack members.
• Equity opportunities including employee tender offers and community rounds.