Customer Onboarding Specialist

TL;DR

Customer Onboarding Specialist (Apple MDM): Support new customers through initial product onboarding for Apple device management, leading live walkthroughs, solution setup, and personalized sessions with an accent on core features, best practices, and customer goals. Focus on designing tailored onboarding experiences, ensuring seamless handoffs to other teams, and tracking milestones for successful adoption.

Location: US Remote. For candidates near a hirify.global office, periodic in-office or collaborative work may be expected for events.

Salary: $55,100 - $117,400 USD

Company

Provider of Apple device management solutions automating deployment, security, and management for workplaces, schools, and healthcare, serving 75,000+ global customers.

What you will do

• Independently welcome new customers and lead onboarding sessions, adapting to their needs
• Deliver live product walkthroughs, explain features, workflows, and best practices
• Manage solution setup and configuration, escalating complex scenarios
• Gather customer goals to design personalized onboarding experiences
• Partner with Customer Success, Support, and Implementation teams for handoffs
• Track activities, feedback, and milestones in internal systems
• Resolve common issues, contribute to documentation and resources

Requirements

• Minimum 2 years in customer-facing role (support, success, onboarding, training)
• 2-year/Associate’s or Bachelor’s degree in Business, Communications, Information Systems, Marketing, Education, or related (or equivalent experience)
• Strong communication skills for video calls, email, chat
• Quick learner for software tools, organized, detail-oriented
• Problem-solving mindset, collaborative, customer-first attitude

Nice to have

• Experience with software/technology products
• CRM tools (Salesforce, Zendesk, Gainsight)
• Customer Success/Support or onboarding/training certifications

Culture & Benefits

• Open, flexible culture emphasizing respect, trust, work-life balance, and connectivity as #Onehirify.global
• Clear career paths in customer support with training, mentorship, and horizontal growth opportunities
• Multiple awards including 2025 Best Companies to Work For by U.S. News, Forbes Most Trusted Companies
• Security training, privacy protocols, and Code of Conduct adherence