Client Success Manager II (SaaS)

TL;DR

Client Success Manager II (SaaS): Managing long-term client relationships and driving product adoption for fleet safety solutions with an accent on organizational change, user training, and strategic project management. Focus on mitigating churn, presenting performance analytics to executive-level stakeholders, and ensuring program success through cross-functional collaboration.

Location: Must be based in the US (Hybrid in San Diego, CA or Remote in Texas).

Salary: $69,500 – $88,500

Company

hirify.global is a technology company dedicated to improving roadway safety through advanced data-driven solutions.

What you will do

• Serve as the primary point of contact for client safety and operational teams regarding program topics.
• Manage the full client lifecycle including hardware upgrades, software integrations, and data management.
• Deliver training, best practice presentations, and value recognition plans to key client stakeholders.
• Analyze and present program performance and financial metrics to executive clients.
• Collaborate cross-functionally to drive product adoption, expansion opportunities, and renewal efforts.
• Mitigate churn by acting as a subject matter expert on organizational change and risk management.

Requirements

• 3–5 years of experience in account management within a commercial product or SaaS environment.
• Strong technical proficiency with the ability to quickly learn complex systems and collaborate with technical teams.
• Proven capability in communicating performance metrics to executive-level contacts.
• Expert skills in Microsoft Excel and strong data analysis abilities.
• Excellent persuasion, negotiation, and written/verbal communication skills.
• Must be legally authorized to work in the United States.

Nice to have

• Experience in managed services, trucking, or the fleet industry.
• Demonstrated success in managing sophisticated, multi-stakeholder projects.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance with telehealth options.
• Financial security via 401(k) matching, life insurance, and disability coverage.
• Flexible work arrangements including FTO/PTO and 11 paid holidays.
• Education reimbursement program to support continuous learning.
• Employee well-being and recognition programs.