Technical Operations Manager (SaaS)

TL;DR

Technical Operations Manager (SaaS): Manage resource allocation, project coordination, and technical support triage across EMEA region with an accent on operational efficiency and continuous improvement. Focus on optimizing schedules, driving change initiatives, and supporting technical enablement for ERP systems and SaaS delivery.

Manchester, Hybrid

Company

Global leader in cloud-based spend management solutions using AI to automate accounts payable processes.

What you will do

• Own resource planning and scheduling for technical teams, aligning with project priorities and timelines.
• Coordinate project changes and collaborate with delivery managers for transparency on resource impacts.
• Triage technical support requests, assign resources, and monitor resolutions.
• Identify inefficiencies and lead process improvements for better operational visibility.
• Support technical enablement, cross-training on ERP systems, and upskilling of teams.
• Provide line management for EMEA team members, including performance and development support.

Requirements

• Proven experience in change management, resource management, or project coordination in SaaS/technology environment.
• Strong understanding of project lifecycles and technical support processes.
• Ability to manage priorities, make data-driven decisions, and influence senior leadership including CXO.
• Excellent organisational skills, stakeholder management, and process discipline.
• Analytical mindset with proactive, adaptable approach in dynamic scaling organisation.

Nice to have

• Familiarity with ERP systems and technical consulting environments.

Culture & Benefits

• Collaborative, meritocratic culture with supportive leadership and focus on professional development.
• Values of Connect, Question, Own guiding teamwork and innovation.
• Competitive compensation including performance bonuses, medical/dental/vision coverage, paid time off, and retirement benefits.
• Diverse global community celebrating curiosity and impact.