Cloud Customer Success Manager (IaaS)

TL;DR

Cloud Customer Success Manager (IaaS): Lead customer success strategy focused on retention, upsell, and cross-sell within AWS, Google Cloud, and Microsoft environments with an accent on growth of recurring revenue and customer base optimization. Focus on standardizing processes, managing teams, and acting as a strategic partner for cloud infrastructure.

Location: Mexico City | Hybrid

Company

Global technology distributor where Cloud is the strategic priority for the next 5 years.

What you will do

• Lead customer success strategy focused on retention, upsell, and cross-sell within cloud services.
• Drive growth of recurring revenue across AWS, Google Cloud, and Microsoft environments.
• Manage and optimize customer databases and installed base performance.
• Standardize and improve processes, platforms, and execution.
• Lead teams and influence stakeholders to deliver continuous value to customers.
• Act as a strategic partner for customers in cloud infrastructure optimization.

Requirements

• Advanced English (mandatory)
• 5+ years of experience in Cloud / IaaS commercial roles (AWS, Google, Microsoft).
• 3+ years in a management or leadership role.
• Strong background in Customer Success, including upsell, cross-sell, and retention.
• Experience with marketplaces and cloud platforms.
• Strong commercial mindset with a customer-first approach.

Nice to have

• Cloud certifications (AWS, Microsoft, Google).
• Experience in IT / Cloud ecosystem companies or distributors.

Culture & Benefits

• Part of the most strategic business unit of the company.
• High-impact role with direct influence on growth and revenue.
• Opportunity to build, stabilize, and scale a cloud success organization.
• Career growth in a dynamic, fast-growing cloud environment.
• Collaborative culture focused on results, execution excellence, and innovation.