Manager, Customer Success

TL;DR

Manager, Customer Success: Driving customer adoption, retention, and satisfaction for education credentialing platform with an accent on account management and relationship building. Focus on identifying expansion opportunities, resolving issues, and ensuring client success metrics.

Location: Remote from Mexico or Brazil. Must currently reside in the country where this position is located or plan to relocate at your own expense.

Company

hirify.global, provider of digital credential services (part of Instructure).

What you will do

• Manage a portfolio of customer accounts to drive success and retention.
• Build strong relationships with clients in General & Administration department.
• Monitor customer health and proactively address risks or opportunities.
• Collaborate with internal teams to deliver value and achieve goals.

Requirements

• Reside in Mexico or Brazil, or willing to relocate at own expense.
• Current work authorization in Mexico or Brazil (citizen, permanent resident, or appropriate visa).
• Experience in customer success or account management.

Hiring process

• Upload resume for autofill and submit application with relocation and work authorization details.
• Indicate compensation expectations and referral if applicable.