Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing LATAM named accounts to drive adoption, renewals, expansion, and ARR growth with an accent on maximizing utility from AI cybersecurity deployments. Focus on conducting business reviews, identifying upsell opportunities, analyzing engagement risks, and facilitating renewals.

Location: Colombia (Remote), Mexico (Home Office)

Company

Global leader in AI cybersecurity protecting nearly 10,000 organizations with the Active AI Security Platform across network, cloud, and email.

What you will do

• Manage portfolio of LATAM customers to maximize hirify.global utility and grow ARR, reporting to Director of Customer Success.
• Conduct business reviews and health checks with client executives to drive satisfaction and outcomes.
• Present and demonstrate cyber threat defense solutions to CISOs and security experts.
• Identify and negotiate upsell/cross-sell opportunities aligned to customer needs.
• Ensure customer success setup and facilitate renewals at subscription end.
• Analyze engagement, manage escalations, and mentor junior Customer Success Managers.

Requirements

• Minimum 5 years in Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
• Strong communication and presentation skills for senior business professionals across industries.
• Familiarity with enterprise networking (preferred) and foundational cybersecurity understanding.
• Strong time management, self-motivation, and team collaboration skills.

Culture & Benefits

• 18 days annual leave.
• 100% medical and dental insurance.
• Life insurance.
• Employee Assistance Program.