Customer Success Manager (Enterprise) (AI)

TL;DR

Customer Success Manager (Enterprise) (AI): Managing enterprise marketing teams to unlock value from an AI content performance platform with an accent on technical, business, and product success. Focus on building scalable solutions, analyzing usage data, and consulting customers on workflow integration.

Location: New York City

Salary: $110,000–$120,000 annually

Company

hirify.global is building an AI platform that helps marketers close the loop between content creation and real business outcomes.

What you will do

• Serve as the main point of contact and trusted advisor for enterprise customers.
• Consult and train customers on the best ways to integrate hirify.global into their marketing workflows.
• Analyze customer usage data to identify risks, opportunities, and actionable insights.
• Collaborate with Product and Marketing teams to drive engagement and influence product improvements.
• Use data to clearly demonstrate hirify.global’s impact on customer business performance.
• Maintain and evolve customer knowledge bases and internal documentation.

Requirements

• 3+ years of experience in a customer-facing role at a SaaS company.
• Location: Must be based in New York City.
• BA/BS degree.
• Excellent verbal and written English communication skills.
• Strong analytical skills and proficiency in Excel (pivot tables, VLOOKUP).
• Ability to execute independently and manage multiple tasks in a fast-paced environment.

Nice to have

• Basic SQL knowledge.
• Experience with HubSpot or similar CRM systems.
• Experience with Tableau or other BI tools.
• Previous professional data analysis experience.

Culture & Benefits

• Opportunity to work on cutting-edge AI with direct business impact.
• High level of ownership and influence from day one in a fast-growing company.
• Collaborative environment with a team of curious and driven doers.
• Professional growth and scaling opportunities alongside an exceptional team.