Director of Customer Success

TL;DR

Director of Customer Success: Responsible for the health, retention, and growth of existing portfolio of customers with an accent on building the global engine that ensures maximum value for merchants from small businesses to global enterprises. Focus on leading leaders and driving revenue leadership as a core member of the team.

Location: UK, London (office-first culture, working from the office 4+ days per week)

Company

hirify.global disrupted the market to become the largest and most loved acquirer in the UK with payments infrastructure purpose-built for in-person commerce.

What you will do

• Report directly to the SVP of Sales and Customer Success as a core member of the revenue leadership team.
• Build and lead the global engine for customer health, retention, and growth.
• Ensure every merchant realizes maximum value from hirify.global.
• Manage leaders rather than individual accounts (Leader of Leaders role).

Requirements

• Must be eligible to work in the UK; visa sponsorship not available for this role.
• Experience in customer success, retention, and growth at leadership level.
• Ability to build and scale customer success operations globally.
• Strong leadership skills for managing leaders.

Culture & Benefits

• Office-first culture with 4+ days per week in the office.
• Autonomy, trust, and ownership to thrive.
• Commitment to diversity, equity, and inclusion.
• Focus on hiring exceptional people as the greatest investment.