Associate Account Manager

TL;DR

Associate Account Manager (Sales): Growing and retaining revenue within existing customer base by selling additional licenses, cross-selling products, and ensuring maximum value from DevOps solutions with an accent on customer relationship management and retention strategies. Focus on conducting business reviews, validating product ROI, driving contract negotiations, and collaborating cross-functionally to mitigate risks and delight customers.

Location: Hybrid in Minneapolis, MN (United States)

Salary: $70,000 - $105,000 a year (base $65,000 - $70,000 USD + sales commission)

Company

Global leader in DevOps solutions trusted by over 75% of Fortune 100 companies across 80+ countries.

What you will do

• Proactively identify opportunities for license expansion and cross-selling complementary products to existing customers.
• Build and maintain strong relationships with key stakeholders including technical, practical, economic decision-makers, and procurement.
• Conduct business reviews 6–9 months prior to renewals to assess usage and adjust licenses or product mix.
• Validate product value, communicate ROI, and gather customer success stories for internal sharing.
• Create quotes, negotiate contracts, and close deals to meet sales targets.
• Collaborate with Customer Success, Product, Support, and Finance teams to address needs and improve offerings.

Requirements

• Proven experience in account management, customer success, or related sales/retention roles
• Strong understanding of sales cycle including quoting, contracting, and closing business
• Excellent interpersonal, communication, and presentation skills for complex organizations
• Problem-solving, critical thinking, and proactive approach in fast-paced environments
• Ability to collaborate cross-functionally, take initiative, and thrive in ambiguity
• Quick learner of new technologies and software products
• AI fluency appropriate to role, including responsible use of AI tools

Culture & Benefits

• Collaborative environment fostering creativity, belonging, wellness, and professional growth.
• Comprehensive benefits: medical, dental, vision, retirement, life insurance, wellness programs, total time off.
• Work with top talent in a profitable, privately held company with global reach.
• Opportunities for rewarding career advancement and continuous learning.