Salesforce Administrator / Sales Operations Support Analyst (Salesforce)

Location: Hybrid role based in Belgrade, Serbia

Company

hirify.global expands financial access by optimizing branch operations and self-service availability for financial institutions and retailers worldwide.

What you will do

• Administer Salesforce users, permissions, access troubleshooting, and routine configuration requests under senior guidance.
• Support declarative updates including page layouts, fields, validation rules, basic Flow maintenance, list views, reports, dashboards, and metadata.
• Document business requests, user stories, support notes, FAQs, training guides, processes, and release notes.
• Maintain data quality through duplicate reviews, data cleanup, completeness checks, and standardization activities.
• Prepare test scenarios, execute UAT scripts, document results, and escalate issues or risks.
• Provide frontline Salesforce support, resolve routine issues, monitor adoption feedback, and identify recurring process improvements.

Requirements

• 1–3 years of experience in Salesforce administration, Sales Operations support, CRM support, business systems support, or a similar operations role.
• Hands-on exposure to Salesforce Sales Cloud, including users, permissions, reports, dashboards, objects, fields, page layouts, validation rules, and basic automation.
• Ability to document requests, follow defined processes, execute test scripts, and communicate status, risks, and blockers in English.
• Strong attention to detail, analytical problem-solving skills, and experience using Excel or similar tools for business data review and validation.
• Serbian fluency is required for local coordination; solid English communication is required for global collaboration.

Nice to have

• Salesforce Administrator certification, Trailhead Ranger status, or progress toward Salesforce certification.
• Experience supporting Sales, Revenue Operations, Customer Success, Marketing Operations, or another go-to-market team.
• Exposure to Salesforce Flow, duplicate management, data import/export tools, reporting, dashboards, DemandTools, or Cloudingo.
• Familiarity with Jira, Azure DevOps, Confluence, SharePoint, Lucidchart, or Miro.
• Exposure to CPQ, Marketing Automation, Service Cloud, Power BI, or Tableau.

Culture & Benefits

• Hybrid work environment in Belgrade.
• Private health insurance and life, accident, and disability insurance.
• Wellbeing resources and a baby bonus.
• Employee referral bonus program and partner discounts.
• Opportunities for internal career development and advancement.