First Party Claims Handler

TL;DR

First Party Claims Handler (Insurance): Proactively manage a portfolio of customer repair claims through to settlement with an accent on indemnity investigations, supplier coordination, and accurate payments. Focus on thorough claim assessments using in-house engineers, ensuring data integrity, and fulfilling customer needs during claims journey.

Location: Liverpool, UK (hybrid working options available; must have UK work authorization with at least one year remaining on Graduate or Post-Study Work visa, no sponsorship)

Salary: £26,937 to £29,781 plus up to £1,500 performance related bonus per annum

Company

National leader in specialist insurance with Liverpool roots, part of hirify.global, employing 1,700+ people across the UK with £750 million in policies written in 2024.

What you will do

• Help customers with speed, ease, and understanding during claims
• Manage portfolio of repair claims through to settlement as a team
• Carry out complete indemnity investigations on all claims
• Work with suppliers and in-house engineers to assess and fulfil customer needs
• Process accurate payments and maintain data integrity throughout claim lifecycle

Requirements

• UK work eligibility: at least one year remaining on Graduate or Post-Study Work visa (no sponsorship)
• Excellent customer service skills and natural empathy
• Fast-paced problem-solving, positive attitude, and quick decision-making
• Good IT skills, confident communication, and strong organisational abilities with attention to detail
• Team player passionate about insurance industry development
• Ability to handle challenging customers and third-party insurers

Culture & Benefits

• Up to 35 days holiday including bank holidays with buy/sell options
• 24/7 mental health support and free counselling
• Career growth via fairs, leadership programs, and on-the-go learning
• Flexible benefits including early salary access
• Hybrid working, recognition awards, social events
• Commitment to inclusivity: Mindful Employer, Disability Confident, Menopause Friendly, Armed Forces support, Great Place to Work