Claims Handler

TL;DR

Claims Handler (Finance): Guiding customers through claims processes and liaising with financial providers and regulators with an accent on empathy, precision, and time-sensitive decisions. Focus on reviewing documents, maintaining CRM records, and delivering clear communication via phone, email, and post.

Location: Hybrid in Warrington, UK

Salary: £24,000 annual

Company

hirify.global provides financial services focused on claims handling.

What you will do

• Support customers through the claims process with professionalism and care
• Liaise with financial service providers and regulatory bodies like the Financial Ombudsman Service
• Review and assess key documents like Final Response Letters and FOS outcomes
• Maintain accurate records in the CRM system
• Communicate clearly via phone, email, and post
• Manage time-sensitive tasks such as redress offers and final decisions

Requirements

• 1 year+ experience in claims or customer service
• Excellent communication and interpersonal skills
• Empathy, patience, and attention to detail
• Organised, proactive, and able to meet deadlines

Culture & Benefits

• 25 days holiday + bank holidays
• Holiday buy scheme
• Hybrid working
• Paid parking
• Modern office with excellent facilities
• Great transport links