Principal Product Manager (AI)

TL;DR

Principal Product Manager (AI): Define and execute multi-team product and AI strategies for autonomous customer service solutions used by Fortune 500 companies with an accent on LLMs, voice AI, agentic architectures, and enterprise-scale transformation. Focus on leading cross-functional initiatives, conducting customer research, establishing key metrics like accuracy and CSAT, and communicating vision to executives and board.

Location: Remote (US)

Company

Fast-growing AI company building enterprise-scale customer service solutions powered by cutting-edge AI technologies.

What you will do

• Define and execute multi-team product and AI strategies, guiding long-term vision for autonomous customer service.
• Stay ahead of AI technologies like LLMs, voice AI, and agentic architectures; advise on build/partner strategies.
• Lead cross-functional initiatives from conception to execution with engineering, AI/ML, design, and go-to-market teams.
• Conduct customer and market research, engaging directly with clients to inform product decisions.
• Establish and monitor company-wide metrics such as accuracy, containment, task success, latency, CSAT, and cost efficiency.
• Communicate vision and strategy to teams, executives, customers, and board; mentor product management talent.

Requirements

• 8+ years of product management experience, including AI/ML, voice AI, conversational AI, or complex enterprise platforms.
• Deep technical fluency in AI/ML, understanding of LLMs, model capabilities, architecture, and agent development.
• Proven ability to lead large, ambiguous, cross-functional initiatives with measurable results.
• Success building and shipping AI-powered products with enterprise value.
• Exceptional communication and storytelling for executives and clients; strong quantitative skills for metrics and dashboards.
• Experience engaging customers to translate insights into strategy; thrive in fast-paced environments.

Nice to have

• Experience with voice AI, speech recognition, real-time conversational systems, contact center tech, B2B SaaS, coding, or MBA.

Culture & Benefits

• Competitive salary aligned to impact, equity ownership in fast-growing AI company.
• Comprehensive health benefits including medical, dental, vision, mental health support.
• Flexible time off, paid sabbatical after 5 years, remote-first environment.
• Professional development stipend for learning and conferences.
• Company offsites and team gatherings for connection and culture.