Technical Support (Azure)

TL;DR

Technical Support (Azure): Lead day-to-day operations of the Application Support and Operations team, ensuring timely ticket triage, troubleshooting, and resolution with an accent on complex incident escalation, root cause analysis, and Azure performance optimization. Focus on implementing ITIL best practices, driving process automation, proactive monitoring, and coordinating with global onshore/offshore teams and vendors.

Onsite: Dallas, TX (75201) or Montvale, NJ

$145,600 - $161,900

Company

Staffing firm specializing in STEM connections, providing technical talent solutions.

What you will do

• Lead day-to-day operations of Application Support and Operations team for ticket triage, troubleshooting, and resolution.
• Act as escalation point for complex incidents with hands-on troubleshooting and root cause analysis.
• Collaborate with Microsoft vendors, internal engineering, onshore/offshore analysts on Azure performance, stability, and releases.
• Review logs, performance reports, metrics to ensure uptime and SLA adherence.
• Implement ITIL practices for incident, problem, change management; drive automation, monitoring, documentation.
• Report KPIs and insights to leadership; maintain communication across business, technical, vendor teams.

Requirements

• 6+ years in Application Support, Production Operations, or Technical Service Management, including 3+ years in leadership/management.
• Bachelor’s degree in Computer Science, Information Systems, or related (preferred).
• Strong Microsoft Azure architecture, monitoring, operational tools knowledge.
• Proficiency in .NET/C#, SQL Server, IIS/WCF/Windows environments; ability to review logs, write SQL queries, interpret performance data.
• Experience managing offshore teams and global operations.
• Excellent communication; ServiceNow, Application Insights, ITIL knowledge.

Culture & Benefits

• For assignments 13+ weeks: major medical, dental, vision, 401k, statutory sick pay where required.
• Equal Opportunity Employer; accommodations for disabilities.
• Participates in E-Verify; considers qualified applicants regardless of criminal history per fair chance laws.