Incident Response Technician

TL;DR

Incident Response Technician: Real-time monitoring, alert triage, and initial investigation in a 24×7 onsite Incident Response Center across data center facilities, infrastructure, and security systems with an accent on rapid detection, validation, and escalation. Focus on distinguishing true incidents from noise, categorizing by impact, and routing to resolver teams under high-volume pressure.

Location: Onsite in Austin, TX (78701)

Salary: $80,000

Company

Staffing firm placing professionals in mission-critical data center operations.

What you will do

• Monitor platforms for real-time alerts on facilities, infrastructure, and security; triage, validate, and acknowledge within response targets.
• Handle facility alerts like power failures, cooling issues, water leaks; assess impact and escalate to Facilities or Mechanical teams.
• Triage infrastructure and security events including server failures, network issues, IDS anomalies; perform initial investigation.
• Log incidents in ITSM, categorize/prioritize, follow SOPs/runbooks, and escalate per thresholds.
• Maintain ticket updates, prepare documentation, participate in shift handovers and major incident response.
• Contribute to operational improvements, ticket reviews, SOP updates, and trend analysis.

Requirements

• 2–3 years in command center, NOC, SOC, service desk, or 24×7 operations
• Ability to triage multiple alerts, prioritize by risk; data center concepts (power, cooling, monitoring)
• IP networking fundamentals, server infrastructure knowledge
• High proficiency with IT tools, fast typing (25 wpm min), strong communication
• Work independently under pressure, follow procedures; experience in mission-critical data centers
• Familiarity with BMS, IDS, ACS, VMS; ITIL incident/problem management; relevant certifications

Culture & Benefits

• 24×7 onsite operations in high-stakes environment emphasizing calm execution and detail orientation.
• Major medical, dental, vision, 401k for assignments 13+ weeks; statutory sick pay where required.
• Reasonable accommodations for disabilities; E-Verify participation; equal opportunity employer.
• Consideration for qualified applicants with criminal histories per fair chance laws.