Field Services Engineer

TL;DR

Field Services Engineer: Deliver onsite IT service, support, and implementation at client locations with an accent on server administration, networking technologies, virtualization, and cloud services. Focus on troubleshooting Windows servers, Active Directory, Hyper-V, VMWare, firewalls, switches, and ensuring seamless operations through collaboration with internal teams.

Location: Independence, Ohio (onsite, local travel to customer sites required)

Salary: $60,000-$75,000

Company

National managed services provider specializing in IT infrastructure, support, and client-centric service.

What you will do

• Conduct Business Transformation Assessments including onsite IT asset discovery, documentation, and data gathering.
• Provide onsite technical support for networking, servers, virtualization (Windows Server, Hyper-V, VMWare), Active Directory, firewalls, switches, backups, and cloud services (Office 365, Azure, G-Suite).
• Collaborate with Service Desk, Operations, TOC, and vendors to resolve issues, execute maintenance plans, and manage client onboarding.
• Document issues, labor, and network status in the ticket system while maintaining customer satisfaction.
• Participate in training, attain certifications, and build relationships with customers, engineers, and vendors.

Requirements

• Minimum 3 years in IT field services; must be authorized to work in the United States
• Experience with Windows Server (2012-2025), Active Directory, DNS/DHCP, virtualization (VMWare, Hyper-V), storage (SAN/NAS), firewalls/switches (Cisco Meraki, HP), backups, Office 365/Azure, mobile OS, RMM tools (N-Able, Kaseya).
• Valid driver’s license and proof of insurance.
• Microsoft Fundamentals certification; CompTIA Network+/A+/Security+ preferred.
• Strong problem-solving, communication, customer service skills; ability to work under pressure and manage priorities.

Nice to have

• MSP experience.
• ITIL, Service Management, HaloPSA knowledge.
• Event/incident management systems experience.

Culture & Benefits

• People-first values: Innovation, Passion, Honesty, Fun, Low Ego, One Team.
• Up to 20 PTO days, 7 sick days, 12+ holidays, paid parental leave; longevity rewards (gift cards, Rolex, cash).
• 401(k) with financial advisory, comprehensive health/dental/vision/disability/life insurance.
• Ongoing training, education reimbursement, certification support.