Field Service Technician II

TL;DR

Field Service Technician II (Mailing/Document Systems): Installing, servicing, and upgrading equipment like mailing systems, document systems, and parcel lockers with an accent on diagnosing technical issues and configuring hardware/software components. Focus on troubleshooting advanced problems, performing routine maintenance, and providing customer training and guidance.

Location: Boise, United States (onsite with up to 100% travel required)

Company

hirify.global supports businesses of all sizes in digital transformation and growth with reliable, secure, and sustainable automation processes via digital and physical channels.

What you will do

• Install, service, or upgrade equipment onsite at customer locations including mailing systems, document systems, parcel lockers, and addressing systems
• Diagnose technical issues, troubleshoot problems, and identify solutions for effective equipment functioning
• Configure hardware and embedded software components post-installation
• Perform routine maintenance and testing on technology equipment
• Provide training and guidance to customers on proper operation and maintenance
• Manage stock of replacement parts, maintain tools, and keep clients updated on progress

Requirements

• Valid driver's license with clean driving record; ability to lift 50lbs
• High School Diploma/GED or equivalent
• 1+ years customer service experience preferred; 3+ years electrical/mechanical installation, troubleshooting, and repair preferred
• Ability to read technical diagrams, manuals, and schematics
• Strong troubleshooting skills for hardware, electronic components, and mid-to-advanced level equipment
• Effective communication with customers, sales, and teams; ability to work independently and multitask

Nice to have

• Experience with mail-related equipment or parcel lockers
• Ability to mentor/train junior technicians

Culture & Benefits

• Diverse teams fostering connections and innovation
• Opportunities for career growth, skill development, and real impact
• Future-focused environment leading in secure and sustainable business connections