Field Service Technician 2

TL;DR

Field Service Technician 2 (Mailing/Document Systems): Installing, servicing, and upgrading mailing systems, document systems, parcel lockers, and addressing systems at customer locations with an accent on diagnosing technical issues and configuring hardware/embedded software. Focus on troubleshooting advanced problems, performing routine maintenance, and providing customer training for proper equipment operation.

Location: Tampa, United States (onsite with up to 100% travel required). Valid driver's license with clean driving record required.

Company

hirify.global supports businesses of all sizes in digital transformation and growth with reliable, secure, and sustainable automation processes via digital and physical channels.

What you will do

• Install, service, upgrade, and perform routine maintenance on mailing systems, document systems, parcel lockers, addressing systems, and related software at customer sites
• Diagnose technical issues, troubleshoot hardware/software problems, and identify solutions for effective equipment functioning
• Configure hardware and embedded software components post-installation and test equipment
• Provide training and guidance to customers on operation and maintenance
• Manage replacement parts stock, maintain tools, and keep clients updated on progress
• Collaborate with customers, sales, and teams to recommend technical solutions

Requirements

• High School Diploma/GED or equivalent; 1+ years customer service experience preferred; 3+ years electrical/mechanical installation, troubleshooting, repair preferred
• Ability to read technical diagrams, manuals, schematics; diagnose/repair mid-to-advanced level equipment
• Strong communication, problem-solving, organizational skills; ability to multitask and work independently
• Willingness to travel frequently up to 100%; lift 50lbs within OSHA guidelines
• Ability to mentor/train junior technicians

Nice to have

• Experience with mail-related equipment or parcel lockers

Culture & Benefits

• Diverse teams focused on innovation, client connections, and career growth
• Opportunity to develop skills and make real impact in a future-focused business