Customer Advocacy Manager

TL;DR

Customer Advocacy Manager (SaaS): Build and manage customer advocacy programs including success stories, testimonials, and reference pipelines with an accent on multi-channel amplification, executive sponsorship, and community nurturing. Focus on scaling referral programs, event speaking opportunities, third-party reviews, and metrics-driven optimization to enhance loyalty and revenue impact.

Location: United States - Remote

Salary: $120,000 - $150,000

Company

Leading provider of complete IT infrastructure and security management solutions powered by AI for MSPs and internal IT organizations worldwide.

What you will do

• Build and manage pipeline of customer success stories, testimonials, case studies, and references across formats and channels.
• Grow and nurture customer advocacy community from IT practitioners to C-level executives, partnering with Sales and Customer Success.
• Amplify stories via website, social media, webinars, events, and analyst engagements.
• Support executive sponsor program and facilitate strategic customer relationships.
• Organize customer participation in events, conferences, and speaking opportunities.
• Manage reference program, referral program, third-party reviews, and recognition initiatives.

Requirements

• 5+ years in customer advocacy, customer marketing, or community management.
• B2B marketing experience required; SaaS/technology and MSP/IT industry knowledge preferred.
• Strong cross-functional collaboration with Sales, Customer Success, and executives.
• Excellent communication, storytelling, and public speaking coaching skills.
• Project management in fast-paced environment; ability to travel 10-15%.
• Proficiency with CRM (Salesforce), project tools (Asana), and advocacy platforms.

Culture & Benefits

• Customer-centric environment focused on going above and beyond.
• High-impact role in fast-growing company backed by Insight Venture Partners.
• Remote work in the United States.
• Equal employment opportunity.