Content Operations Program Manager

TL;DR

Content Operations Program Manager (Medical Education): Leading operationalization of development processes and managing change requests for clinician education platforms with an accent on workflow efficiency, stakeholder coordination, and strategic prioritization. Focus on conducting root cause analyses, driving continuous process improvements, and leading pilot projects from conception to evaluation.

Company

Medscape, a division of hirify.global, develops physician portals, mobile apps, and online medical education for clinicians.

What you will do

• Lead operationalization of development processes for smooth workflow and efficiency.
• Manage change requests including intake, evaluation, and stakeholder coordination.
• Prioritize requests with leadership based on business needs and resources.
• Identify training needs, conduct root cause analyses, and develop corrective plans.
• Drive process efficiency using continuous improvement methodologies.
• Design and deliver training for product and process rollouts.
• Lead pilot projects and collaborate on documenting best practices.
• Support metrics and dashboards for operational performance.

Requirements

• Bachelor's degree in business, project management, industrial engineering, or equivalent; Master's preferred.
• Project Management Professional (PMP) certification preferred.
• Experience with project management methodologies (waterfall, agile, scrum).
• Experience with process improvement (Six Sigma, LEAN, Kaizen).
• 3+ years managing projects with process improvement success, preferably in medical publishing or CME.
• Proficiency in G-Suite, Microsoft Office, web-based project tools (Workfront required).
• Strong analytical, organizational, communication, and problem-solving skills.

Nice to have

• Training in Organizational Change Management (Prosci, ADKAR).
• Experience with SharePoint, ReadCube, Tableau.

Culture & Benefits

• Work with talented cross-functional teams on impactful medical education initiatives.
• Opportunity to combine organizational, process improvement, and project management skills.
• Collaborative environment valuing team players who adapt to shifting priorities.
• Focus on efficiency through technology and continuous improvement.