Customer Onboarding Manager (Digital Advertising)

TL;DR

Customer Onboarding Manager (Digital Advertising): Assisting newly-signed customers with seamless onboarding to the Smartly platform, working closely with Sales and Customer Success teams to deliver tailored onboarding plans and solutions. Focus on training clients on platform features, setting up reporting views and automations, tailoring journeys to specific challenges, and owning technical execution of onboarding.

Location: London, England, United Kingdom

Company

AI-powered advertising technology company transforming ad experiences for brands, managing creative and media for 700+ brands worldwide across platforms like Facebook, Google, Instagram, Pinterest, Snap, and TikTok.

What you will do

• Act as subject matter expert on Smartly products, communicating and implementing solutions for new customer needs.
• Collaborate with Sales and Customer Success to deliver tailored platform solutions for Tier 1-3 key customers.
• Own technical execution of onboarding plans, ensuring successful account setup and ongoing partnership.
• Train clients on platform aspects, reporting views, feeds for automations, and workflow optimization.
• Tailor onboarding journeys to customer challenges, drive product adoption, and address gaps using Smartly tools.
• Organize and manage onboarding processes, create Google Slides decks for plans, strategies, and insights.
• Qualify cases with teams to deliver on sales promises and foster successful onboarding culture.

Requirements

• Bachelor's degree in relevant field or equivalent practical experience.
• 3-5 years digital experience, ideally with paid social (Meta) and programmatic media buying.
• Strong understanding of digital advertising platforms and tools.
• Experience with Google Sheets features and functions.
• Proficiency in creating visually appealing presentations with Google Slides.
• Excellent communication, interpersonal, project management, and problem-solving skills.
• Detail-oriented, organized, self-motivated, able to thrive in fast-paced collaborative environment.

Culture & Benefits

• Multinational diverse team of 750+ from 60+ nationalities across 13 countries.
• Inclusive environment focused on Diversity, Equity & Inclusion where everyone feels respected and heard.
• Dynamic Onboarding team contributing to customer time-to-value and long-term partnerships.