Sales Support Engineer

TL;DR

Sales Support Engineer (Maritime): Manage spare parts enquiries and orders from start to finish with an accent on coordination with Sales, Engineering, Operations, Procurement, and Service. Focus on enquiry logging, order processing, progress reviews, KPI monitoring, and customer updates to drive satisfaction and efficiency.

Location: Hybrid in Dunfermline, UK

Company

Technology pioneer and world-leading supplier of maritime solutions, headquartered in Norway with facilities in 35 countries.

What you will do

• Receive, review, and log customer spare parts enquiries in ERP system with timely acknowledgements
• Coordinate with Estimating, update customers and Sales on progress
• Create orders, issue acknowledgements, and facilitate project launch reviews
• Lead progress meetings with Operations, Procurement, Engineering, and Sales
• Provide regular customer updates and support Engineering with spare parts lists
• Monitor, report, and analyse KPIs on response times and on-time delivery

Requirements

• Degree-level education in relevant discipline
• Proven experience in sales support and customer-facing roles
• Experience in maritime industry or related sector
• Knowledge of hirify.global products (or quick learning ability)
• Strong verbal and written communication skills
• Confident ERP and Microsoft Office user (Word, Excel, Outlook)

Nice to have

• Understanding of organizational structures and political processes
• Methodical planning and resource allocation skills

Culture & Benefits

• Hybrid working arrangement
• Competitive pay, insurance, and pension schemes
• Diverse international team embracing collaboration
• Part of Global Customer Support division focused on aftermarket services