Area Service Manager

TL;DR

Area Service Manager (Energy Storage): Serve as primary service interface for hirify.global projects across commissioning through post-COD operations with an accent on customer relationships, issue escalation, and O&M performance. Focus on resolving technical issues, coordinating maintenance activities, and driving operational excellence through structured problem-solving and cross-functional collaboration.

Location: Remotely within the Continental U.S. (as needed in office), may be based in Arlington, VA, up to 50% travel required. Must be legally authorized to work in the United States without employer sponsorship.

Company

Global market leader delivering intelligent energy storage and optimization software for renewables and storage, with gigawatts of implementations across nearly 50 markets.

What you will do

• Serve as primary service relationship owner for assigned customers, ensuring communication and execution aligned with contracts.
• Act as escalation point for technical issues between customers and field technicians.
• Support energy storage projects across commissioning, operations, and post-COD phases.
• Drive O&M service performance on safety, financial, and maintenance metrics.
• Identify and resolve operational/technical issues using structured problem-solving.
• Coordinate proactive/reactive maintenance and third-party providers.
• Lead technical training for asset owners and providers, support reporting and continuous improvement.

Requirements

• Bachelor’s degree required, preference for technical discipline (Electrical, Mechanical, Civil Engineering, or STEM).
• 10+ years in electric utilities or independent power producers (generation, operations, technical roles).
• Demonstrated experience leading safety initiatives in operational/field environments.
• Proven technical troubleshooting, analytical problem-solving, and communication skills.
• Experience managing complex customer relationships and escalations.
• Understanding of financial/business performance in service delivery.
• Willingness to travel up to 50% and meet physical site/field requirements.

Nice to have

• Income statement management and budget development.
• Familiarity with NetSuite or similar platforms.
• Negotiating/managing third-party service contracts.
• Project management and cross-functional coordination.
• Business process management (reporting, procure-to-pay, change management).
• SCADA/MODBUS experience.
• Background in battery energy storage or renewable assets.

Culture & Benefits

• Core pillars: Unleash Voices (openness, diverse perspectives), Customer Fluent (exceed expectations), Infinite Impact (sustainable solutions), All In (growth mindset).
• Collaborative, connected culture focused on innovation, customer value, and energy transformation.
• Equal Opportunity Employer.