Onboarding Program Manager

TL;DR

Onboarding Program Manager (Customer Success): Lead structured execution of customer onboarding programs from deal close through deployment and adoption with an accent on program coordination, cross-functional alignment, and process consistency. Focus on managing milestones, risks, handovers, and documentation to enable seamless customer experiences.

Location: Hybrid in Dallas, TX; USA. Candidates within 45 miles of offices follow hybrid model with onsite work some days per week.

Company

Fast-growing cybersecurity company specializing in identity security, recognized by Inc. 5000 as one of America’s Fastest-Growing Companies.

What you will do

• Manage onboarding programs across customer tiers (Tier 0–3), ensuring timely milestone delivery, risk monitoring, and cross-team coordination.
• Coordinate Sales-to-Customer Success handovers, validating customer data, stakeholders, and technical requirements.
• Maintain project plans, Salesforce hygiene, collaboration tools, and centralized documentation.
• Facilitate onboarding meetings, workshops, and health checks, tracking actions and adoption readiness.
• Drive process improvements, standardize workflows, templates, and playbooks for scalability.

Requirements

• 2–3 years in onboarding coordination, project management, or similar in SaaS/enterprise software
• Proven multi-project management across cross-functional teams with strong milestone tracking and risk management
• Exceptional organization, attention to detail, and communication skills
• Experience with Salesforce, Microsoft Teams, SharePoint, or similar tools
• Structured, process-oriented mindset

Nice to have

• Experience with Customer Success, Technical Delivery, or Professional Services teams
• Exposure to identity security, Active Directory, Entra ID, or cybersecurity
• Supporting onboarding across multiple customer segments

Culture & Benefits

• Global team focused on cybersecurity innovation, valuing curiosity, integrity, initiative, and work-life balance
• Hybrid work model for those near offices
• Equal opportunity employer with accommodations for disabilities