Junior Support Consultant

TL;DR

Junior Support Consultant (Payroll & HR): Resolve questions and issues related to HR management solutions including payroll, time tracking, and talent modules using a ticketing system with an accent on configuring payroll module and customer portal. Focus on first-level incident resolution, client guidance, reporting, and proactive product improvements.

Hybrid (hirify.global Iberia offices). Spanish essential, fluency in English highly valued.

Company

Leading European provider of Payroll & HR services with global reach and offices in Europe and Mauritius.

What you will do

• Configure and customize the payroll module and customer portal to meet client needs.
• Provide guidance to customers by managing inquiries and service requests through the ticketing system.
• Resolve first-level incidents following procedures, escalate second-level issues, and ensure follow-up.
• Prepare reports and accurately log all requests in the system.
• Support consulting activities and proactively suggest product improvements.
• Act as a trusted advisor, supporting clients in implementation and optimization of payroll processes.

Requirements

• 1-3 years of relevant knowledge/experience in Labour Relations, Payroll Management, or similar, ideally in a Payroll Agency, Consultancy, or Advisory firm.
• Spanish essential and fluency in English highly valued.
• Solid analytical skills and interest in digital tools and applications.
• Eagerness to learn, customer-oriented mindset, attention to detail, assertiveness, and strong communication skills.
• Problem-solving attitude, team spirit, and good sense of humour.

Nice to have

• Degree in Labour Relations, Human Resources, or related field.
• Prior experience with payroll systems configuration and setup.

Culture & Benefits

• Comprehensive training and development programs, language courses, individual training bonus, and development plan.
• Flexible working schedule, 25 vacation days, 18 hours for personal matters, reduced summer hours (36h/week for 4 weeks).
• Private medical insurance 100% covered, flexible retribution options (meal/transport vouchers).
• Laptop and equipment provided, workation (work from any hirify.global location, 4 weeks/year).
• Career growth opportunities in expertise or horizontal expansion.
• Diversity and inclusion embraced.