Customer Service Technician

TL;DR

Customer Service Technician (Telecom): Installing, maintaining, and troubleshooting high-speed internet, video, and voice networks including associated wiring and equipment with an accent on outside plant facilities. Focus on climbing poles, digging and burying cable, working in utility access holes, and directing customer-facing work.

Location: 1000 Scotland Avenue, Chambersburg, PA (onsite/field-based)

Company

Reimagining connectivity by upgrading copper to fiber optic networks across 20 states in the Midwest and South, backed by Apollo Global Management.

What you will do

• Install, maintain, and troubleshoot high-speed internet, video, and voice networks including wiring and equipment
• Perform maintenance and repair on outside plant facilities
• Climb poles, dig up and bury cable, work in utility access holes or controlled environmental vaults, and locate buried cables
• Observe all safety rules and regulations
• Assist other technical personnel and support sales and marketing activities
• Direct customer-facing work and sales referrals

Requirements

• High School diploma or equivalent
• Ability to distinguish colors, handle 28-foot ladders (up to 75 lbs.) and utility hole covers (up to 150 lbs.)
• Complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations
• Basic computer skills including MS Office
• Work in confined spaces, aloft on ladders, outside in all weather, varying shifts including overtime, weekends, holidays
• Valid driver’s license and satisfactory driving record
• Positive professional demeanor, accountability, teamwork, active listening and learning

Nice to have

• Prior experience as customer-facing telecom operations technician
• Basic electricity training/certification or equivalent
• ADSL installation/repair experience
• A+/Net+ certification

Culture & Benefits

• Competitive compensation and comprehensive benefits including medical, dental, vision, life insurance, EAP, 401K with company match, voluntary benefits
• Hybrid, remote, office, or field-based roles depending on position; invest in technology for team connectivity
• Prioritize talent in Charlotte area for HQ; focus on inclusion, belonging, and equity
• Top Workplace recognized by Charlotte Observer