Service Technician 1

TL;DR

Service Technician 1 (FTTH): Performing service activation and installs of the Ting fiber network including construction elements such as conduit, fiber, split enclosures, cabinets and utility locating with an accent on safety and customer experience. Focus on fiber drops, splicing, basic troubleshooting of connectivity issues from home to handhole, and general network repairs.

Location: Based out of New Castle, CO

Salary: $53,372 - $62,795

Company

Ting Internet is a leading fiber Internet provider in the United States, backed by hirify.global.

What you will do

• Perform general installation of fiber network, including connecting, disconnecting, testing, repairing and maintaining.
• Engage directly with customers at install locations to ensure timely, efficient activation and connectivity.
• Complete installs using different tactics, including optimal utility placements and wall fishing.
• Perform fiber drops from handhole to house, mainline and drop-blowing processes with supervision.
• Build splice dome and express dome installations, conduct conduit continuity and light level testing.
• Complete general repairs and troubleshooting at NID/home/handhole, understand basic data center concepts.

Requirements

• 0-2 years of experience, preferably in telecommunications
• Active valid driver's license and clean driver's abstract
• Customer interaction skills
• Drops/installation, FTTH installation, fiber splicing (1 splice at house, tying plant to outlet + drop splicing)
• Cable routing, power tools proficiency
• Ability to participate in on-call rotation, work in confined spaces, aerial work up to 35’, lift 75 pounds, work in all weather
• Proficient with platforms like ServiceMax, Bob, Deputy
• Compliance with safety training (ladder, weather, safe driving)

Culture & Benefits

• People-first philosophy rooted in respect, trust, and flexibility.
• Remote-first for majority of roles (not this one).
• Total rewards including fair compensation and generous benefits.
• Commitment to diversity, inclusion, and protecting the open Internet.
• Reasonable accommodations for disabilities.