Customer Success Manager (Climate Tech)

TL;DR

Customer Success Manager (Climate Tech): Managing a portfolio of energy companies to launch and scale products using hirify.global's infrastructure with an accent on retention, account expansion, and building the CS function from the ground up. Focus on bridging the gap between customer needs and product development to accelerate the energy transition.

Location: Remote - Must be based in Europe (office option available in Oslo)

Company

hirify.global provides the infrastructure layer and API that allows energy companies to connect and orchestrate thousands of devices to facilitate the energy transition.

What you will do

• Manage a portfolio of prioritized customers, owning retention and expansion efforts.
• Lead the full post-sales cycle from product development through to launch and scale.
• Build the Customer Success function by shaping internal processes, systems, and tooling.
• Collaborate with product teams to ensure the roadmap reflects actual customer needs.
• Partner with Sales and Marketing to optimize the end-to-end customer journey.

Requirements

• 2+ years of experience in early-stage Customer Success at a fast-growing startup or relevant management consulting experience.
• Strong communication skills and the ability to build trust-based relationships with senior stakeholders.
• Entrepreneurial start-up mindset with high levels of agency and ambition.
• Analytical thinking and a first-principles approach to diagnosing problems.
• Ability to thrive in fast-paced environments with high levels of ambiguity.

Nice to have

• Experience within the energy sector.
• Experience working with API products.

Culture & Benefits

• Remote-first environment in Europe with optional access to an office in Oslo or co-working passes.
• Competitive compensation including an attractive employee option program.
• Three annual team off-sites in exciting locations.
• Flexible, human-first company culture.
• Stipend for home office setup.