Customer Support Agent (Gaming)

TL;DR

Customer Support Agent (Gaming): Handle user enquiries, prepare reports, maintain FAQ articles, interact with product team, and identify patterns in user enquiries. Focus on quick solutions in non-standard situations, maintaining high service under stress, and working night shifts.

Location: Work remotely from all around the world

Company

Leading European developer and publisher of games like War Robots, Hustle Castle, Rush Royale, with 1+ billion registered players and international team across multiple hubs.

What you will do

• Handle user enquiries
• Prepare regular reports on received enquiries
• Keep FAQ articles up to date
• Interact with the product team
• Identify patterns in user enquiries

Requirements

• Experience working as a Customer Support Agent
• Love for games and genuine interest in the gaming industry
• Ability to quickly find solutions in non-standard situations and maintain high service under stress
• Attention to detail, responsibility, and high self-discipline
• Ability to work night shifts

Culture & Benefits

• Collaborative atmosphere in a game dev community uniting multiple internal studios across mobile, PC, and console
• Access to strong team of specialists and unique expertise
• Opportunity to experiment on interesting tasks with ambitious goals and full resources for ideas
• Work on large-scale projects creating innovative games