Gaming Account Specialist

TL;DR

Gaming Account Specialist (Gaming): Manage player accounts and experiences across multiple gaming platforms with an accent on account configuration, payment processing, and customer inquiries. Focus on providing technical support, implementing promotional campaigns, and supporting digital transformation initiatives.

Location: Remote (Dover, DE - EST timezone, 40 hours/week including weekends). Must have reliable high-speed internet, quiet workspace, and personal macOS device.

Company

Rapidly growing digital gaming enterprise revolutionizing online gaming across multiple platforms with upcoming web platform launch.

What you will do

• Create and configure player accounts across gaming platforms for optimal experience.
• Process and verify customer payments with attention to detail.
• Manage customer inquiries via digital channels with prompt responses.
• Execute account setups, modifications, and promotional campaigns.
• Provide technical guidance on platform requirements and maintain interaction records.
• Collaborate with team on service delivery and new digital initiatives.

Requirements

• Proficiency in Apple/macOS ecosystem; must have personal macOS device.
• Excellent written English communication skills.
• Proficiency with digital platforms and quick learning of gaming systems.
• Track record of confidentiality and handling sensitive information.
• Detail-oriented for payments and account management.
• Self-motivated for independent remote work with reliable internet and quiet workspace.

Nice to have

• Previous experience in gaming, customer service, or account management.

Culture & Benefits

• Permanent work from home as independent contractor.
• Immediate hiring possible.
• Health insurance coverage for eligible locations.
• Flexible shift hours discussed in interview (5 days/week including weekends, EST).

Hiring process

• Complete application with assessment questions, technical check, and voice recording.
• Hourly pay rate based on application performance; full submissions prioritized.