Player Support Agent (Gamedev)

TL;DR

Player Support Agent (Gamedev): Delivering high-quality support and resolving escalated player issues for iconic horror IPs with an accent on player advocacy and experience optimization. Focus on researching complex issues, maintaining Help Center documentation, and collaborating across departments to improve game stability.

Location: Hybrid in Montreal, QC

Company

A leading independent game studio creating experiences for PC, console, and mobile, known for original IPs like Dead by Daylight.

What you will do

• Act as an internal advocate for players when partnering with other teams.
• Handle and resolve escalated player support inquiries.
• Maintain and update player support FAQs and the Help Center.
• Collaborate with internal departments to enhance the overall player experience.
• Develop internal process documentation for newly discovered solutions.

Requirements

• 1-2 years of experience in exceptional customer service.
• Exceptional written and verbal English communication skills.
• Strong organizational skills and the ability to multitask.
• Empathy and patience in understanding and solving player needs.

Culture & Benefits

• Diverse and creative environment where all perspectives are celebrated.
• Opportunity to work on iconic gaming IPs played by millions.
• Collaborative atmosphere within a large, passionate team of over 1200 employees.
• Commitment to equal opportunity and fair treatment for all.