ServiceNow Administrator

TL;DR

ServiceNow Administrator (ITSM/CSM/SOM): Develop and maintain configurations, workflows, integrations, and automation across ITSM, CSM, SOM modules with an accent on platform stability, scalability, and best practice governance. Focus on advanced troubleshooting, CMDB data quality improvements, process standardization, and performance optimization.

Location: Remote, based in the Philippines

Company

Fastest growing ASX-listed advisory and IT solutions company in Australia with 1300+ professionals across Australia, New Zealand, Singapore, Hong Kong, and USA.

What you will do

• Develop and maintain ServiceNow configurations, workflows, integrations, and automation across ITSM, CSM, and SOM modules.
• Execute platform enhancements, upgrades, and feature enablement aligned to roadmap and governance standards.
• Provide advanced troubleshooting, root cause analysis, and technical support across the platform.
• Support stakeholders in shaping requirements and designing scalable solutions.
• Lead CMDB data quality, governance, and lifecycle process improvements.
• Establish platform processes, standards, documentation, and monitor usage for optimization opportunities.

Requirements

• 5+ years of ServiceNow administration experience, ideally with ITSM, CSM, SOM modules
• Strong hands-on experience with configuration, scripting (JavaScript/Glide), Flow Designer, UI policies, integrations (REST/SOAP)
• Experience improving CMDB governance, data models, relationship mapping, and operational processes
• Familiarity with platform architecture, upgrade planning, best practices, and ITIL processes
• ServiceNow Certified System Administrator (CSA) required; additional CIS certifications highly regarded
• Excellent communication skills for partnering with technical and business stakeholders

Culture & Benefits

• Culture of innovation, collaboration, continuous learning, and company values: effective communication, stakeholder management, problem-solving, analytical skills, continuous learning
• Employee benefits platform, recognition, wellbeing support, mental health via Employee Assistance Program
• Career growth through succession planning, internal promotions, mentorship, professional development, certifications, study assistance
• Support for family responsibilities including paid parental leave, employee referral program
• Commitment to diversity, equity, inclusion, and veteran-friendly employer