Customer Support Specialist - Dutch Speaker

TL;DR

Customer Support Specialist (Dutch Speaker): Deliver hands-on customer support, handle escalated cases, and act as gatekeeper for questions with an accent on customer satisfaction, efficiency, and collaboration with internal teams. Focus on identifying recurring issues, implementing solutions, and improving standard operating procedures.

Location: Utrecht Office, On-site (Remote Work Flexibility up to 2 months/year with manager approval)

Company

Europe’s #1 smart monitoring platform for the industry, partnered with ABB to help manufacturers cut energy waste, reduce costs, and lower emissions.

What you will do

• Deliver responsive, effective customer support to ensure satisfaction.
• Handle escalated cases within agreed resolution times, including phone support.
• Route questions and escalations to appropriate stakeholders like Customer Success, Consultancy, and Development.
• Address recurring questions by identifying and implementing solutions.
• Share ideas to improve standard operating procedures.

Requirements

• Relevant customer-centric experience (support/success, sales, hospitality) or strong willingness to learn.
• Fluent in Dutch and English (written and spoken).
• Strong communication skills to build customer relationships.
• Growth mindset and enjoyment of scale-up environment.
• Results-oriented approach.

Culture & Benefits

• Grow your career in a high-growth scale-up.
• Pension contribution of 4% with employer-sponsored plan.
• Public transport allowance via NS business card.
• Home office budget up to €500 via Workwize.
• 27 vacation days, employee referral incentives up to €3,000.
• Structured onboarding & mentorship, social events, office perks like unlimited coffee and free Friday lunch.