Customer Support Executive - China (中文客服)

TL;DR

Customer Support Executive - China (中文客服): Provide support and issue resolution via live chat, phone, and email for existing clients with an accent on accuracy, detail, and multitasking. Focus on processing requests, escalating issues via Salesforce/Jira, verifying documents, preparing reports, and achieving quarterly KPIs.

Location: Start remotely from home city or any location, relocate to Southeast Asia support office (Malaysia) after 2-3 months.

Company

hirify.global provides services to clients requiring technical support and issue resolution.

What you will do

• Process client requests and solve issues via live chat, phone, and email using multiple programs.
• Escalate issues to specialists via Salesforce or Jira and update clients on status.
• Verify client-submitted documents for specific regions hourly.
• Prepare and interpret reports and documentation accurately.
• Understand business functions through seminars and meet assessment targets.
• Achieve quarterly KPI targets and perform ad hoc tasks.

Requirements

• Native Chinese speaking and good communication skills in English
• Bachelor’s degree in business administration or related field
• Strong client-facing and communication skills
• Troubleshooting and multitasking skills
• Customer service orientation
• Self-motivated and highly reliable

Culture & Benefits

• Competitive compensation
• Extensive learning: professional training, certifications, soft skills, free English courses, trading workshops
• Health and life insurance for employees, spouses, children including vaccinations, tests, mental health, vision, dental
• 21 days annual leave, paid sick leave
• Allowances: sports club, meal/transport, children’s education, holiday flights/accommodation (yearly limit)
• Team-building events and corporate parties

Hiring process

• Interview with Talent Acquisition (up to 40 min)
• English test (up to 30 min)
• Written assessment (1 day)
• Interview with trainer (15 min)
• Final interview (1 hour)