Client Success Manager (Digital Marketing)

TL;DR

Client Success Manager (Digital Marketing): Manage client onboarding, project execution, and relationship management in a high-performance consulting firm with an accent on operational efficiency, timely delivery, and premium client experience. Focus on coordinating internal teams, resolving bottlenecks, tracking milestones, and reducing churn through proactive communication.

Location: On Site (Tampa, Florida)

Company

High-performance consulting and implementation firm partnering with digital marketing agencies and online service businesses to scale revenue, optimize operations, and build predictable client acquisition systems.

What you will do

• Own full client onboarding process from kickoff to activation, collecting assets and setting expectations.
• Coordinate internal teams for timely project delivery, tracking milestones and resolving bottlenecks.
• Serve as primary operational contact, managing communication, updates, and logistics.
• Ensure deliverables meet quality standards, maintain CRM systems, and uphold high client experience.

Requirements

• 3–5 years in Client Success, Account Management, or Project Management.
• Proven experience managing high-value client relationships.
• Strong organizational skills and ability to handle multiple priorities and tight deadlines.
• Excellent written and verbal communication skills.
• Experience with CRM and project management tools like GoHighLevel, Slack, ClickUp.
• Understanding of digital marketing workflows, funnels, and client delivery systems.
• Experience in digital marketing agency environment and coordinating done-for-you services.

Culture & Benefits

• Competitive salary and performance bonuses tied to retention, upsells, and referrals.
• Work in fast-paced, results-driven environment with ownership and accountability.
• Ongoing learning through certifications, mentorship, and professional development.
• High-growth agency delivering measurable client outcomes.