Bilingual Care Partner

TL;DR

Bilingual Care Partner (Spanish/English): Engage hirify.global members through their cancer journey via phone, text, and email, identifying health and social needs and connecting to resources with an accent on care coordination, urgency assessment, and advanced care planning. Focus on building trusting relationships, prioritizing needs, overcoming barriers like health literacy, and collaborating with interdisciplinary healthcare teams in a high-volume, metrics-driven environment.

Location: Must be located within the lower 48 United States due to contractual limitations

$24.03/hour

Company

Market-leading value-based oncology care enabler partnering with health plans, providers, and employers to deliver better outcomes using high-touch support, technology, and AI.

What you will do

• Engage members by phone, text, and email to identify changes in health/social needs, discuss goals for advanced care planning, and connect to resources.
• Assess urgency, determine root causes, and establish next steps including connections to hirify.global nurses, providers, external healthcare, transportation, financial grants, and emotional support.
• Serve as primary point of contact, collaborating with interdisciplinary teams for holistic support.
• Handle inbound/outbound calls in a high-volume phone queue, manage documentation, and coordinate tasks while meeting productivity and quality metrics.
• Participate in coaching, apply feedback, and adhere to scheduled shifts for consistent coverage.
• Drive value through advanced care planning, telehealth coordination, and clinical symptom escalations.

Requirements

• Located within the lower 48 United States with quiet, secure remote workspace and reliable internet.
• At least 2 years in patient-facing role (care coordination, healthcare navigation, non-clinical case management, resource navigation, or community health).
• Bilingual Spanish/English proficiency with language testing after onboarding.
• Experience in fast-paced, high-volume, metrics-driven environments like contact centers.
• Strong empathy, rapport-building, communication, organization, and problem-solving skills.
• Comfort with technology (Google Suite, Slack, EHR) and structured, feedback-oriented settings.

Nice to have

• Healthcare experience.
• Experience in scaling businesses or startups.

Culture & Benefits

• Core values: Act with members in mind, move with purpose, seek diverse perspectives.
• Generous medical, dental, vision insurance, and vacation policy.
• Virtual onboarding and training (two weeks).
• Structured schedule with 30-min lunch and two 15-min breaks.
• Coaching, development sessions, and real-time performance feedback.
• Inclusive culture challenging healthcare inequality.

Hiring process

• Active interviewing for future openings; complete process to be eligible.
• Initial phone screen discussing hiring philosophy.
• Language proficiency testing for Spanish interactions.