Customer Success Team Lead

Location: Remote

Company

hirify.global, formerly BloomNation, is a profitable and rapidly growing startup helping local businesses connect with their communities.

What you will do

• Own a dedicated book of business and ensure customers receive value from hirify.global.
• Build trust with partners, maintain strong retention, and identify their business needs.
• Coordinate five offshore representatives, delegate tasks, and review the quality of their work.
• Handle support requests by email and phone, diagnose issues, and escalate product bugs to engineering.
• Identify trends, streamline processes, and improve the support and user experience.
• Advocate for hirify.global products and help restaurant and floral partners use them effectively.

Requirements

• At least one year of customer success experience with responsibility for retaining a dedicated book of business.
• Strong written and verbal communication skills.
• Ability to build relationships and provide empathetic, high-quality customer service.
• Comfort working under pressure, meeting tight deadlines, and handling ambiguity.
• Ability to quickly learn Salesforce, Confluence, and proprietary support tools.

Nice to have

• Bilingual Spanish skills.
• Experience working with small businesses or in a growing startup.

Culture & Benefits

• Equity or stock options in a profitable, rapidly growing company.
• Medical, dental, and vision coverage.
• Transportation coverage through parking, rideshare, or metro credit.
• Company-provided equipment and branded gear, including a MacBook Pro.
• Stocked snacks, weekly catered lunches, and a fast-paced environment with an international group of colleagues.