Bilingual Customer Support Analyst (Spanish)

TL;DR

Bilingual Customer Support Analyst (Spanish): Support individual Rosetta Stone language learners with subscription and billing questions, technical fixes, and product usage tips with an accent on troubleshooting and exceptional service delivery. Focus on analyzing issues, collaborating with Product and Engineering teams, and documenting interactions in CRM.

Location: Hybrid in Raleigh, NC area office (Monday-Friday in office, option to work from home one day per week)

Salary: $25.00 to $29.00 per hour + benefits

Company

hirify.global is the country's largest EdTech company, developer of personalized learning products like Rosetta Stone used by millions globally.

What you will do

• Deliver exceptional service and technical support to customers via email and phone
• Develop product expertise to assist learners and resolve issues
• Analyze, diagnose, and troubleshoot technical requests timely
• Communicate product features, updates, and solutions clearly
• Collaborate with Product, Engineering, and Account Management teams on solutions
• Document interactions in CRM and track recurring issues

Requirements

• Bachelor’s Degree
• 1+ years in customer-facing role in corporate setting
• Fluent Spanish (speaking, reading, writing)
• Strong written and verbal communication skills
• Excellent analytical, diagnostic, and troubleshooting skills
• Ability to prioritize tasks and work efficiently independently or in team
• Detail-oriented, organized, quick learner with initiative

Culture & Benefits

• Unique culture fostering collaboration, open exchange of ideas, kindness, and respect
• Passion-driven work on products impacting millions of learners
• Full-time hourly position with benefits
• Equal opportunity employer promoting diversity and inclusion