Customer Marketing Manager

TL;DR

Customer Marketing Manager (AI): Build and scale customer advocacy programs, engagement initiatives, and storytelling assets with an accent on case studies, testimonials, and milestone highlights. Focus on developing customer content, managing reference networks, and measuring impact on retention, expansion, and pipeline influence.

Location: On-site in San Francisco

Salary: $160K – $190K • Offers Equity

Company

Leading conversational AI platform empowering brands to deliver concierge customer experiences across voice, chat, email, and SMS.

What you will do

• Develop and manage customer advocacy programs, reference networks, lifecycle touchpoints, and engagement initiatives.
• Produce customer stories, case studies, testimonials, win-wires, and milestone announcements highlighting hirify.global’s impact.
• Collaborate with APM, CS, Sales, Product Marketing, and Leadership to identify and expand customer story assets.
• Track and celebrate customer achievements like product adoption, renewals, and expansions, turning them into narratives.
• Build and maintain customer champions for references, events, webinars, quotes, and co-marketing.
• Support upsell, cross-sell, and retention campaigns with targeted messaging and content.
• Track engagement and report on impact of initiatives on retention, advocacy, and pipeline.

Requirements

• 5-7 years experience in customer marketing, product marketing, or customer success
• Exceptional storytelling, interviewing, and content development skills
• Strong relationship building with customers and internal stakeholders
• Highly organized, able to manage multiple projects
• Passionate about amplifying customer impact and building programs from scratch

Culture & Benefits

• In-office company with values: Just Get It Done, Invent What Customers Want, Winner’s Mindset, The Polymath Principle
• Take what you need vacation policy
• Medical, Dental, Vision, Life Insurance, Disability Benefits
• Retirement Plan (e.g., 401K)
• Parental Leave, Fertility and family building benefits
• Daily lunches and snacks in the office