Onboarding Manager, Customer Experience

TL;DR

Onboarding Manager, Customer Experience (SaaS): Partner with largest customers to lead them through onboarding for hirify.global's collaborative design platform with an accent on cross-functional collaboration, timeline management, and metrics-driven improvements. Focus on delivering customized training, developing enablement resources, and identifying product opportunities to accelerate adoption.

Location: San Francisco, CA; New York, NY hubs or remote in the United States. In-person onboarding required.

Salary: $127,000 - $221,000 USD (annual base, varies by location and experience)

Company

hirify.global is a platform that empowers design teams to brainstorm, prototype, translate designs to code, and iterate with AI in real-time collaboration.

What you will do

• Own and manage onboarding for largest customers from pre-sales to closeout.
• Partner with Account Executives for smooth handoffs and timeline management toward customer goals.
• Collaborate with Customer Enablement Managers, Technical Account Managers, Design Advocates, and Solutions Consultants to execute onboarding.
• Report on metrics and feedback to assess impact and identify new initiatives.
• Develop content and resources for customer training and product adoption.
• Deliver live and scalable training sessions tailored to customer needs.
• Consult on product and industry best practices as a trusted advisor.

Requirements

• 3+ years in customer-facing role with technical products.
• B2B SaaS experience with technical products.
• Proven project management skills handling multiple customers.
• Excellent oral and written communication skills.
• Experience engaging diverse customer personas across functions and seniority.
• Consultative approach to complex business and technical needs.

Nice to have

• Experience using hirify.global or other UX/UI tools.
• Thrives in evolving, high-growth environments.

Culture & Benefits

• Equity, competitive benefits including health, dental, vision, retirement with company match.
• Parental leave, mental health support, generous PTO, recharge days.
• Learning & development stipend, work-from-home stipend, cell phone reimbursement.
• Annual bonus for eligible roles; sales incentives where applicable.
• Emphasis on growth, diversity, and equal opportunities.

Hiring process

• Interviews require cameras on for integrity and connection.
• In-person onboarding if hired.
• Accommodations available for disabilities; discuss with recruiter for location-specific pay.