Customer Enablement and Product Consultant

TL;DR

Customer Enablement and Product Consultant (SPM SaaS): Lead delivery and evolution of virtual instructor-led training sessions for Admin Enablement Program and webinars with an accent on practical scenario-based learning, product expertise, and user empowerment. Focus on designing scalable curricula, facilitating interactive sessions, mentoring trainers, and integrating new technologies like Generative AI.

Location: Remote Canada

Salary: $92,160 - $115,200 CAD

Company

Leader in Sales Performance Management (SPM) SaaS solutions trusted by global enterprises like T-Mobile, ServiceNow, and Moody's.

What you will do

• Design and iterate vILT curriculum with instructional designers and product SMEs, ensuring technical accuracy and alignment with customer needs.
• Deliver high-impact virtual training sessions using platforms like Zoom, incorporating polls, exercises, and real-world scenarios.
• Mentor facilitators, guide training strategy, and contribute to onboarding and skill development for team members.
• Analyze feedback to refine programs and propose new modules, tracks, or learning formats.
• Represent Education in cross-functional initiatives and customer events, championing adoption and retention impact.
• Lead special projects like piloting new technologies for improved learning experiences.

Requirements

• 6+ years in instructional delivery, technical training, or customer enablement
• Strong understanding of software products, preferably incentive compensation, enterprise SaaS, or analytics
• Excellent presentation, facilitation, and communication skills
• Experience with virtual platforms (Zoom, zuddl, Kahoot, Docebo), collaboration tools (Slack, Confluence, Jira, SharePoint)
• Expertise in adult learning principles, instructional design, or facilitation best practices
• Ability to lead cross-functional initiatives and mentor peers

Nice to have

• Prior hirify.global or similar compensation management platform knowledge

Culture & Benefits

• Innovate with purpose in a diverse, collaborative team focused on revenue optimization.
• Supportive environment for professional growth and unlocking potential.
• Variable compensation program eligibility.
• Equal opportunity employer committed to diversity and inclusion.