Customer Success Enablement Manager

TL;DR

Customer Success Enablement Manager (AI Healthcare): Lead strategic development and execution of comprehensive enablement programs equipping Customer Success teams with tools, training, and resources with an accent on shortening ramp time and achieving company goals. Focus on designing advanced training, unifying global best practices, onboarding new hires, and analyzing performance metrics for data-driven improvements.

Location: Remote (United States). Applicants must have a legal right to work in the United States; immigration or work visa sponsorship will not be provided.

Salary: $117,234 - $184,225 a year (includes base, variable and equity).

Company

AI Care platform reimagining healthcare delivery at scale for physical therapy, women’s health, cardiometabolic, and mental health, serving 700,000+ members and 1,000+ enterprise clients.

What you will do

• Lead design and implementation of advanced training programs addressing knowledge and performance gaps in Customer Success.
• Develop and execute enablement strategy aligned with global best practices throughout the customer lifecycle.
• Oversee onboarding for new hires, ensuring full integration with necessary tools and knowledge.
• Collaborate with leadership on enablement projects like playbooks, training tracks, and certification programs.
• Analyze performance metrics to assess initiatives and make data-driven adjustments.
• Act as liaison between Customer Success and other departments to foster cross-functional collaboration.

Requirements

• 8+ years in Customer Success enablement, enterprise sales management, or related field with proven track record in managing enablement projects.
• Expertise in designing commercial training programs driving measurable improvements.
• Strong understanding of Customer Success cycle, challenges, and best practices.
• Exceptional communication, presentation, and interpersonal skills to influence across organization.
• Ability to analyze performance data and translate into actionable strategies.
• Experience leading cross-functional teams for Customer Success objectives.
• AI proficiency at Level 1 (Explorer): Use AI daily for personal productivity; higher levels preferred based on seniority.

Nice to have

• Experience with AI-driven tools for Customer Success enablement.
• Background in global Customer Success enablement across multiple regions.

Culture & Benefits

• Remote-first company with flexible working hours.
• Comprehensive health, dental, vision insurance; HSA; 401(k); life and AD&D insurance.
• Equity shares, discretionary PTO, parental leave, paid holidays.
• Financial advisory services, supplemental insurance benefits.
• Free digital therapist for you and family.