Technical Account Manager (Fintech)

TL;DR

Technical Account Manager (Fintech): Own client integrations end-to-end from onboarding to production stability, scaling support processes with an accent on troubleshooting APIs and observability tools. Focus on diagnosing complex issues across logs and traces, driving account expansion, and gathering requirements for product improvements.

Company

Vertically integrated mortgage platform simplifying origination into a single API for US's largest originators and public companies, backed by Peter Thiel and top VCs.

What you will do

• Guide clients through API integrations, provide troubleshooting and best practices across hirify.global API suite
• Diagnose and resolve complex issues using logs, traces, metrics, and observability tools
• Create documentation and tools to enable client success and scaling
• Lead technical initiatives for accounts, collaborate with sales for expansion
• Maintain relationships with enterprise clients, deliver performance reviews and updates
• Communicate customer needs to product/engineering, align clients with roadmaps

Requirements

• 4+ years as Technical Account Manager, Solutions Engineer, or customer-facing technical role in software/fintech
• Strong debugging skills with logs, traces, API responses; experience with observability tools like Sentry, Honeycomb, Datadog
• Hands-on API experience: read/write requests, debug JSON, triage issues; GraphQL preferred
• Track record managing enterprise/publicly traded clients with complex requirements
• Knowledge of enterprise architecture, cloud infrastructure, real-time data processing
• Strong project management, communication, and presentation skills for devs and C-level

Nice to have

• Experience in financial services, fintech, lending, payments, or mortgage
• Background at API-first or developer-platform company

Culture & Benefits

• High-agency environment with direct challenges and full ownership
• Fast-paced team of former founders moving quickly to deliver outcomes
• Hard work focused on building impactful mortgage infrastructure