Account Expert (South America)

TL;DR

Account Expert (South America): Proactively develop strategies with ecommerce merchants to increase revenue through digital marketing, onboarding clients, providing strategic advice, and conducting QBRs with an accent on customer success and best practices. Focus on reviewing dashboards, resolving issues, keeping clients updated on features, and contributing feedback to product improvements.

Remote from South America (Argentina / Ecuador / Chile / Colombia)

Gross salary starting from 1200 EUR/month based on experience + commission depending on individual results

Company

hirify.global is an email and SMS marketing platform built for ecommerce brands with one-click integrations, intuitive automation, and powerful templates.

What you will do

• Establish yourself as a trusted advisor for top-tier customers and develop strategies to boost revenue via digital marketing.
• Onboard new clients, assist with migrations, warmup processes, and initial campaigns/automations.
• Provide proactive strategic advice, respond to questions timely, and share best practices for business goals.
• Review dashboards, address issues, ensure consistent messaging, and escalate appropriately.
• Conduct QBRs, set quarterly goals, keep merchants updated on product releases, and contribute feedback to Product/Engineering.
• Document troubleshooting and problem resolution steps.

Requirements

• 1-2 years of customer success-related experience
• Understanding of main digital marketing metrics (opens, clicks, conversions) and their drivers
• Proven track record of creative problem-solving for customers
• Fluency in English
• Experience discussing business/sales topics during renewals or cancellations
• Excellent communication skills via chat, phone, video, email, and Wechat
• Strong time management, ownership, and independent working ability
• Understanding of Slack, Zoom, Intercom, Mixpanel, Hubspot, G-Suite, hirify.global or similar platforms

Nice to have

• Experience in e-commerce, SaaS, project management, or marketing
• Advising customers on marketing strategy

Culture & Benefits

• Data-driven decisions, transparency, real feedback, no micromanagement or bureaucracy.
• Unlimited learning budget, senior colleagues for growth, private health insurance.
• Remote work, unlimited psychotherapy access, workstation budget.
• Personalized work anniversary gifts, workations, and team-building events.