Enterprise Account Manager, Greater China

TL;DR

Enterprise Account Manager (Greater China): Own and grow a portfolio of strategic customers across game publishers and digital platforms with an accent on renewals, upsell, executive relationship management, and customer adoption. Focus on navigating complex privacy regulations, multi-stakeholder coordination, and identifying commercial expansion opportunities across markets.

Location: Remote. This role can be based in Singapore, Hong Kong, or Mainland China.

Company

Global leader in privacy-first compliance and age verification infrastructure, powering digital platforms across 200+ markets with unified APIs for age assurance and regulatory logic.

What you will do

• Own portfolio of strategic Greater China accounts, managing renewals, upsell, and commercial health.
• Build account plans aligned to customer priorities, product adoption, and regional compliance.
• Develop relationships with stakeholders across product, legal, technical, and operations teams.
• Partner with Integration Engineering and Legal for onboarding, deployment, and adoption support.
• Lead renewal/upsell discussions, pricing negotiations, and expansion opportunities.
• Monitor account health, run business reviews, and relay customer feedback to internal teams.

Requirements

• 5+ years in account management, customer success, or post-sale commercial roles in B2B SaaS.
• Track record managing enterprise accounts, renewals, and customer growth.
• Experience in complex multi-stakeholder environments with executive and working-level relationships.
• Strong commercial judgment balancing partnership and revenue goals.
• Organized and proactive in managing multiple priorities.
• Fluent in English and Mandarin.

Nice to have

• Experience with Greater China customers in gaming, digital platforms, or regulated tech.
• Upsell/expansion ownership in enterprise accounts.
• Communicating technical concepts to business stakeholders.
• Cross-border team experience with local/global processes.
• Familiarity with privacy, compliance, or age assurance.

Culture & Benefits

• Competitive startup salary and Employee Stock Ownership Plan.
• Comprehensive family health coverage including medical, dental, vision, and mental health support.
• Hands-on exposure with key clients, founders, and tech leadership.
• Collaborative, inclusive, low-politics environment with flexible, trust-based US startup culture.
• Mission-driven focus on improving online safety for kids and teens globally.