Supervisor of Product Technical Support

TL;DR

Supervisor of Product Technical Support (CMS): Lead the Product Technical Support Team providing technical guidance and support for ZOLL Cardiac Management Solutions products with an accent on staff supervision, training, and process optimization. Focus on handling escalations, performing quality reviews, analyzing data trends, and driving improvement initiatives.

Location: Pittsburgh, PA

Salary: $65,000 to $75,000

Company

hirify.global Corporation develops innovative medical devices, software, and services for diagnosing and treating cardiopulmonary and respiratory conditions worldwide.

What you will do

• Recruit, interview, hire, and onboard new Product Technical Support staff.
• Coordinate training, manage shift scheduling, PTO, and ensure phone coverage.
• Supervise team, provide leadership, guidance, coaching, and handle escalations.
• Develop procedures, perform quality reviews, and enforce standards.
• Analyze data, track metrics, and drive projects for process, quality, and efficiency improvements.
• Foster positive team culture and address equipment needs.

Requirements

• Bachelor's Degree in related field preferred.
• Minimum 3 years in customer service/technical support.
• Minimum 1 year supervisory or lead experience in customer service.
• Experience leading meetings and creating training documents.
• Experience coaching for improvement and success.
• Working knowledge of Microsoft Office, intermediate Excel; strong communication and problem-solving skills.

Nice to have

• Fluency in Spanish.

Culture & Benefits

• Fast-growing company operating in 140+ countries with commitment to innovation and patient impact.
• Comprehensive benefits plans available at www.zollbenefits.com.
• Positive, inclusive team culture promoting collaboration, recognition, and professional development.
• Opportunity to improve outcomes for underserved cardiac patients.