Customer Support Agent

TL;DR

Customer Support Agent (Logistics/Robotics): Handling inbound inquiries and troubleshooting hardware/software issues for a global autonomous drone delivery system with an accent on empathetic communication and technical problem-solving. Focus on diagnosing root causes across platforms and maintaining high customer satisfaction through efficient escalation and resolution.

Location: Full-time onsite in Richardson, TX, USA. Relocation assistance is available.

Salary: $28-$31 / hour

Company

hirify.global is the world’s largest autonomous drone delivery service, providing critical supplies like medicine and food globally.

What you will do

• Respond to customer and partner inquiries via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and account issues to identify root causes.
• Escalate complex issues to internal teams and ensure closed-loop communication with customers.
• Maintain thorough knowledge of products, services, and policies to provide accurate resolutions.
• Document all interactions and resolutions within internal tracking systems.
• Collaborate with cross-functional teams to improve the overall customer experience.

Requirements

• 1+ years of experience in customer support or a similar role.
• Strong verbal and written communication skills in English.
• Ability to work flexible schedules, including nights and weekends.
• Experience with CRM and ticketing systems.
• Proven problem-solving and troubleshooting skills with attention to detail.

Nice to have

• Proficiency in Spanish.

Culture & Benefits

• Opportunity to work on a mission-driven product with direct global impact.
• Supportive environment focusing on first-principles thinking and rapid growth.
• Relocation assistance available for the Richardson, TX office.
• Inclusive culture that values diversity and underrepresented groups in tech.